Terms of Service

1 General terms

• Prices are subject to change based on demand.
   

• I have the right to reject any order for any reason.

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2 Payment

• Currency accepted is EUROS (€) and can be paid through PayPal or bank transfer. 
   

• Commissions can be paid either 100% upfront sketch (if only commissioned sketch) or 100% after sketch approval for full colored commissions.
   

• Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

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3 PROCESS & DELIVERY

• The time it takes to finish your commission varies 1 week - 3 weeks depending on factors such as health, the complexity of the commissioned piece, other work, and con seasons.
   

• Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. We can change the file size if necessary.

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4 Revisions

• You get 2 rounds of changes on the commissioned piece included in the price.
   

• A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
   

• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
   

• If your reference is unclear to start with changes will come at an extra charge.

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5 Copyright & usage

• I, Celine Da Silva (the artist):
   

  • I reserve the right to cancel and refund the order at any time for any reason.
     

  • I retain all copyrights over the commissioned artwork.
     

  • I will NOT claim the intellectual property (IP) of the commissioned artwork.
     

  • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
     

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
     

• You (the customer/commissioner):
   

  • You may upload the commissioned artwork on any website and social channels.
     

  • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
     

  • You may NOT alter the commissioned artwork without my (the artist's) consent.
     

  • You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.
     

  • You retain the rights to the intellectual property (IP).
     

  • You may NOT use the commissioned artwork for commercial purposes.
     

• The following is considered copyright infringement:​
   

  • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
     

  • Claiming the artwork as your own
     

  • Altering the artwork without my consent
     

• In some cases, the commercial rights to the image may be purchased.

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6 Cancellation & refund policy

• The buyer is not allowed a refund once I started working on the commission.
   

• If for any reason I am unable to start your commission you will receive a full refund.
   

• If you cancel your order before I started it, you can get a full refund.
   

• If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
   

• If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.